INVENTORY
I try to keep at least one of each of my items in stock and ready for shipment. Depending on current inventory and outstanding orders, your order will normally be shipped within 1 - 3 business days. Custom orders will normally be shipped within 3 - 5 busness days, but may take a little longer.
I will notify you upon receipt of payment on the status of your order with the estimated shipment date. I will also notify you with confirmation of shipment.
SHIPPING
If you are ordering for shipping out of the United States, please contact me for shipping rates and a customized invoice. Shipping and handling charges to United States destinations are included in the price of the product. All items are shipped via USPS.
If for some reason something needs to be returned, return shipping charges are the customer’s responsibility. Please see below for information about returns.
RETURN POLICY
If you have received your order and there is a problem please contact me immediately. Please do not send back the product. I generally do not offer returns on products due to the limited availability of the products I sell. If there is a problem with your order when you receive it, please contact me as soon as possible to make arrangements.
PRIVACY POLICY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
This notice applies to all information collected or submitted on the byhandcreations.com website. On some pages, you can order products or make requests, comments or suggestions. The types of personal information collected on these pages are:
Name
Address
Email address
Phone number
(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to compete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Should you have any other questions or concerns about these policies, please send me an email at jb@byhandcreations.com or use the Contact Us page.